IronStack and MealStack

Support

How to reach a person, report a bug, take your data with you, or make it go away.

support@missionbuilt.io · One person answers

One person builds these apps, and the same person answers. Email is the fastest way to reach me.

Mission Built LLC, a Pennsylvania limited liability company, Pittsburgh, Pennsylvania, USA

How fast you’ll hear back

What	When
A bug, a question, an idea	Usually within two business days
A report about someone on IronStack Social (harassment, a handle, a card)	Looked at within 24 hours, usually sooner
A privacy request (what’s held, a copy, delete it)	Confirmed within 10 days, done within 30 (the same promise as the privacy pages)
Something that puts someone at risk	Say so in the subject line. It goes first.

If you think you’re in danger, or someone else is, call your local emergency number first.

Reporting a bug

Put the app’s name in the subject: IronStack bug or MealStack bug. Then include:

What you did. The taps, in order. “Opened Today, tapped Comp Squat, logged 3 × 5 at 315, tapped Done.”
What you expected, and what happened instead.
The version and build. It’s in Settings in both apps. For example, “0.1.1 (50)”.
Your iPhone model and iOS version. Settings › General › About.
A screenshot or screen recording. They almost always help. Control Center › Screen Recording.
Whether it happens every time, or only once.

Please don’t send your whole training log or meal plan unless asked. If a file is needed, you’ll be asked for the smallest piece that shows the problem.

On TestFlight

The fastest route in a beta build is TestFlight’s own feedback: take a screenshot, tap Share Beta Feedback, and add a line. It arrives with the build number and device already attached. If the app crashes, TestFlight asks whether to send the crash. Please say yes.

Every beta build’s changes are on the release notes page: IronStack · MealStack.

TestFlight builds are unfinished. Export your data now and then while you test.

Your data

Take it with you

IronStack: Settings › Your data › Export all my data writes every workout, your plan and your own exercises into one file in the Mission Built Schema, a documented format. Export the raw log gives you the log line for line.
MealStack: plans and stacks go out as .mealstack files, in a documented format, and come back in the same way. History doesn’t export yet.

Save the file to Files, iCloud Drive or your computer. You can bring it back into the app on a new phone.

See what the server holds

IronStack: Settings › Stack AI › What the server holds
MealStack: Settings › Your data › What the server holds

Both ask the server live and show you the answer.

Delete it

Everything, everywhere. IronStack: Settings › Your data › Delete all IronStack data. MealStack: Settings › Start over › Delete all MealStack data. Each deletes the server’s copy first, then everything on the phone, and tells you what it removed.
Only your IronStack Social account. Social › your account › Delete Social account. This deletes your handle, spotters, shared cards and props, and disconnects Sign in with Apple. Your training log stays.
Workouts and meals in Apple Health. MealStack removes the entries it wrote when you delete all its data. IronStack’s workouts stay in Health. Delete them in the Health app: Browse › Activity › Workouts › Show All Data.
Already deleted the app? Nothing on the server can be matched to you any more. IronStack’s old log copies (the Copy my log to the server switch in earlier versions) were all erased on October 5, 2026; nothing is copied any more. If you had an IronStack Social account, or want to ask anyway, email support@missionbuilt.io with the subject Data request and, for Social, your handle.

The full detail is on each privacy page: IronStack · MealStack.

Report a handle, a card title or a person in Social. Nobody is told who reported them.
Block a person the same way. They stop seeing your cards and you stop seeing theirs.
Email support@missionbuilt.io with the handle if something needs a person now, or if you think a decision about your own account was wrong.

The rules are in section 9 of the IronStack Terms.

Purchases and subscriptions

Nothing is for sale during the beta. When something is, purchases go through Apple. To cancel a subscription: Settings › your name › Subscriptions. To ask for a refund: reportaproblem.apple.com. To get a purchase back on a new phone: Restore Purchases in the app.

Stack AI

Stack AI is an AI (Claude, by Anthropic). It’s off until you turn it on from its permission screen in the app, and you can turn it off in Settings › Stack AI. It can be wrong. If an answer looks off, email a screenshot of it. Stack AI runs on a monthly allowance per device. When it’s used up, the app says when it resets.

Stack AI isn’t medical advice. For pain, injury, illness, pregnancy or a medical diet, ask a qualified professional.

The Join the beta form on each app page keeps your email address, the note you add, which app page you signed up from, your country (from the network, not your address), when you signed up and whether you’ve been invited. It’s kept in Mission Built’s storage on Cloudflare and used for one thing: sending your TestFlight invite. To stop repeated tries, the form also uses your IP address as a scrambled code kept for one hour. It’s never shared or used for marketing. Email support@missionbuilt.io and it’s deleted.

The Get in first list

The Get in first form at missionbuilt.io/first asks for your email address. It’s for one thing: launch news and a short series through January 31, four to six emails from Mike. Two more things go with your address, and only these two:

Which link you came from, such as the QR code on a poster or a link from LinkedIn. It’s a short word in the link itself (like via=li), not a cookie or a script. We use it to count which links bring people in.
Your name or a handle for the founders page, only if you tick the box. We show that name on the page and nothing else about you. Change it or take it off any time by replying to any email or writing to support@missionbuilt.io.

Your address goes straight to Buttondown, the service that sends those emails for us (its privacy policy); Mission Built keeps no copy of its own. Buttondown first sends one email asking you to confirm; when you open that link, Buttondown sees your IP address and browser, as any website does. To stop repeated tries, the form uses your IP address as a scrambled code kept for one hour, and nothing else. Open and click tracking are off, so we don’t see whether you opened an email or what you clicked. Every email has a one-click unsubscribe, and unsubscribing stops the emails at once. Your address is deleted after the series, by [DATE TO SET], or sooner if you ask at support@missionbuilt.io. A founders page name is kept apart from your address, in Mission Built’s own storage on Cloudflare and not in the site’s public code. Mike reads each name before it goes up, and before it does, an email tells you the name and the date so you can change it or leave it off. It stays on the page until you ask (reply to any email while the series runs, or write to support@missionbuilt.io at any time), and comes off within a few days. Unsubscribing stops the emails; your founders page name stays up until you ask. Taking a name off removes it from our page; we can’t recall copies others have made. If you reply to an email, your reply reaches Mike’s mailbox and is kept like any email there; ask and it’s deleted. None of it is ever sold, shared beyond Buttondown (and Cloudflare, which holds the founders page list), or used for anything else, except the name you asked us to show on the founders page.

Until the email list opens, the form sends nothing anywhere; it points you to the beta form instead.

The fine print

Terms: IronStack · Terms: MealStack · Privacy: IronStack · Privacy: MealStack · Acknowledgements